Dear "headcleaner"

We are sorry that you were disappointed with Casa Sin Nombre but this is the first complaint we have had on this property in over 4 years of renting. Please rest assured that we take every complaint very seriously.

When you called to say that you were leaving 1 day early you gave no indication that you were unhappy with the accommodation. As mentioned to you on arrival, if you did have problems with the property then you were to contact the property managers Bruce or Paul who are available 24/7 and respond to the rare occurence of call outs within 1 hour. Casa Sin Nombre is a wonderful house offering the most amazing views to Morrocco and at over 800 years old the occasional insect or ant will find its way until the apartments. Unfortunately due to the extreme heat this year ants were a problem all over town and I believe the insects/cockroaches you mentioned are grillos - they are seasonal beetles and descend upon Vejer every year during August/September. The photos and the description on the website were updated in June of this year to keep the information accurate and show each of the apartments and the communal terrace and patio areas.