I had never rented a villa - or worked with a service. It was plain luck to find rentvillas.com on the internet. Being in the U.S., it was comforting to work with someone here. They were amazing responsive, professional, friendly, and gave great advise. A few days before we departed, they frantically called (on a weekend) and said that the property manager in Italy has double booked the villa we originally rented. They got the property manager to offer the choice of two villas - both upgrades. The villa was spectacular and the property mgt people couldn't have been better. They arranged transportation, mozzarella tasting, a rental boat, and a chef to teach us to cook a real Italian meal. My only error in planning the trip was that I used a different rental company for the apartment in Rome. Next time, I'm using Rentvillas.com for all arrangements and lodging!! They were the best!