Member: headcleaner

1 review by this member

Review of: En Buenas Manos

Local Agency based in Spain

Listings for Spain: Andalusia

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See all reviews for this company (7)

 Rating - 1 star

Reviewed on: August 23, 2010

Date of Stay: summer 2010

Vacation Rental Name: Casa Sin Nombre

We left the accommodation two days before the sign out date; the quarters were dirty; only the bathroom had been cleaned before our arrival - however, as it has neither window nor ventilation, it becomes damp after one use.

There were lots of ants crossing the floor, the beds and the kitchen furnitures. There were other little, black bugs I didn't recognize, and had to sweep several cockroaches. We had to deplete a insect killer can during the three days we stayed there.

The photographs depicted in the webpage of "En Buenas Manos" don't reflect reality.

When we called to give notice we were leaving, nobody asked for an explanation.

"Ok, thank you", she said. I think it wasn't the first time a customer was upset, so she didn't need an explanation.

Nosotros nos fuimos del apartamento dos dias antes de lo acordado; las habitaciones estaban sucias; antes de nuestra llegada solo habian limpiado el cuarto de bano (pero como no tenia ventana ni ventilacion, despues de un solo uso se quedaba totalmente humedo).

Habia montones de hormigas correteando por el suelo, las camas y los muebles de la cocina. Habia otros bichitos negros que no reconoci, y tuve que barrer varias cucarachas. Tuvimos que gastar un bote de insecticida en los tres dias que estuvimos alli.

Las fotografias que aparecen en la pagina web de "En Buenas Manos" no reflejan la realidad.

Cuando llamamos para avisar de que nos ibamos, nadie nos pidio una explicacion. "Ok, gracias", nos dijo la tipa. Creo que no era la primera vez que un cliente se iba molesto, asi que por eso no necesitaba preguntar que paso.

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