Responding to the negative review by peggy.

This guest had an unhappy experience and we are very sorry. Had she contacted the manager while there, he could have helped her out. We find her review rather dramatic with overstatements and inaccuracies.

We have apologized, posted her review and even added two photos to further describe the perfectly normal courtyard and elevator that she complained about.

We think that she did not thoroughly read the descriptions or look at the photos or she would have understood exactly how the apartment is laid out, its view (the web page stated three times that there is no view of interest but she expected one nonetheless and complained). She also did not heed the informational documents we sent her, nor did she contact the manager for problem resolution.

Instead of refuting or explaining, we invite prospective guests to review the extensive descriptions, photos and reviews on the Italy Perfect website.

When we first walked in to the apartment in Via Veneto we were struck by the airlessness. There was no air flow. All the windows were on one side opening onto a light-well, that was enclosed on all sides. Looking out you see nothing but the shuttered windows of other apartments and grey stained cement. To see any sky or ground you need to hang out of the window. I never saw any of the other windows open in the light well in the 5 days we were there and we only saw one person in the foyer so we assumed most of the building was vacant. It had a slightly creepy feel. I didn't like the small cage like lift, especially the way it opened so close to our apartment door.

The apartment was clean, the beds were ok, the linen was sparse but of ok quality and Rene the greeter was informative as was the information about the area. The location was fine. The furnishings were mediocre but acceptable. The air-conditioning was cool but loud and we could only get the television to operate in black and white. The power went off when I used the hairdryer and clothes dryer, I needed to call Rene to put it back on. The apartment had a lot of mosquitoes probably because of the lack of airflow and stagnant water at the bottom of the light well, we needed to wear repellant while we slept.

We rented this apartment because of the excellent reviews. Perhaps we were naive but we thought Italy Perfect just published the reviews as written. Now I realise they don't as they have refused to publish my review.