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Autoeurope: always a good company

Ralph Butera

New Member
We rent a car from Autoeurope every summer and have always been pleased with the entire process.

Buon viaggio,
 
We did have a problem, years ago, when we first moved to Italy. When our car was totaled - we were not at fault - they charged us for a full tank of gas, which I thought was adding insult to our (very real, very painful) injuries! I wrote and called but never got the charges reversed.
 
Several years ago we rented a car europecar through autoeurope. I crunched a quarter panel and had to pay the 400€ penalty to europcar upon return. However, on the autoeurope contract my responsibility was 200€. I called autoeurope's customer service and informed them of the difference in the two contracts. They refunded the full 200€ calculated into a dollar amount.

I agree that charging you for a full tank of gas is pretty shabby.
 

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