Italian media is reporting that both Trenitalia and Italo Treno will refund tickets which would otherwise be non-refundable due to the Coronavirus situation. But there are limitations:
TRENITALIA
Ticket must have been purchased up to and including February 23 for travel through and including March 1. The refund will take the form of a TRAVEL VOUCHER for future travel within ONE YEAR of the voucher issue date, for all tickets concerning the high-speed reserved trains (including Intercity and Intercity Night trains). The refund will be in CASH for the unreserved regionale tickets. This applies to all Trenitalia trains nationwide, without geographic limitation. The request for refund must be submitted prior to March 1.
ITALO TRENO
Ticket must have been purchased on or before February 23, for travel through and including March 1. The refund will take the form of a TRAVEL VOUCHER for future travel within July 31, 2020, for all tickets involving travel which originates or terminates in NORTHERN ITALIAN train stations (from Bologna north). The request for refund must be submitted prior to the scheduled departure date of the ticket.
The limitations for refunds may be loosened depending on the evolution of the Coronavirus situation, so it is worthwhile keeping a close eye on this topic.
DETAILED INFORMATION:
www.trenitalia.com
italoinviaggio.italotreno.it
TRENITALIA
Ticket must have been purchased up to and including February 23 for travel through and including March 1. The refund will take the form of a TRAVEL VOUCHER for future travel within ONE YEAR of the voucher issue date, for all tickets concerning the high-speed reserved trains (including Intercity and Intercity Night trains). The refund will be in CASH for the unreserved regionale tickets. This applies to all Trenitalia trains nationwide, without geographic limitation. The request for refund must be submitted prior to March 1.
ITALO TRENO
Ticket must have been purchased on or before February 23, for travel through and including March 1. The refund will take the form of a TRAVEL VOUCHER for future travel within July 31, 2020, for all tickets involving travel which originates or terminates in NORTHERN ITALIAN train stations (from Bologna north). The request for refund must be submitted prior to the scheduled departure date of the ticket.
The limitations for refunds may be loosened depending on the evolution of the Coronavirus situation, so it is worthwhile keeping a close eye on this topic.
DETAILED INFORMATION:
Rimborso per rinuncia al viaggio - Trenitalia
Italo In Viaggio: Binario e Orari dei treni in tempo reale – Italo
Tutte le informazioni sullo status dei treni Italo e la situazione del traffico per treno e per stazione in tempo reale.
italoinviaggio.italotreno.it