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Hertz vs Avis

Discussion in 'Italy' started by Mom83, Aug 11, 2017 at 5:41 PM.

  1. Mom83

    Mom83 100+ Posts

    We are picking up our rental car at FCO and returning it to Rome Termini a week later after our stay in San Gusme. Does anyone have a preference between Hertz and Avis? We have always used Auto Europe before, but have recently heard of long lines at some of the agencies they assign you to at FCO. Last time, we rented through Auto Europe and we were assigned Maggiore - took forever to get our car at FCO. This time, we thought we would just "pick our poison" ourselves. We are currently not preferred members of either of these companies, but may join once we decide on the company. The rates for each are comparable.
    Thanks!
     
  2. BryanS

    BryanS 10+ Posts

    Last car I rented, Dec 2016, was through Avis and I had no issues. I've used different rental companies over the years at FCO and never really had any issues. Part of that maybe since I rarely travel during peak times.
     
    Mom83 likes this.
  3. Andrew

    Andrew 100+ Posts

    Location:
    Vermont
    Last time I booked through Auto Europe at an airport, I missed the fine print notice that the Hertz quote did not include the airport surcharge (but that may be different now), while the other companies did. On the other hand, I've liked renting with zero deductible insurance, which I think on AE bookings is not offered by Avis.

    As I reread this, it looks like you're thinking of booking directly with the companies because "of the agencies [Auto Europe] assign to you," but on the AE site you can see which company they use for a booking, and choose to use Hertz or Avis through them. In spite of a disappointing customer service experience after my last rental, I like using AE or Kemwel for inclusive quotes: make sure a quote directly from the company includes the same things.
     
    Mom83 likes this.
  4. Mom83

    Mom83 100+ Posts

    Very good advice, Andrew! I need to take another look at all quotes and compare the fine print, inclusions and exclusions in order to make an educated decision. My husband always does the rental car while I take care of all other planning...he has always done a fine job. But this time, he has asked me to check into getting the car, so I need to get up to speed on the differences between quotes.
    We had always been happy with Auto Europe in the past. But, on our last Italy rental, they switched us at the last minute to Maggiore. We were not concerned at the time, since they are partnered with National. But the counter service was so slow and rather rude...the car was fine though, so I guess not really a significant complaint.
     
  5. NoSpin

    NoSpin New Member

    Location:
    Massachusetts
    I can remember reading on the old site that it seemed like many people had problems with Hertz. There were complaints about damage claims and fuel charges as I recall. We lease now, but the last time I rented in 2012 it was with Sixt and had no problems.
     
    Mom83 likes this.
  6. Mom83

    Mom83 100+ Posts

    We always rent from Sixt when we fly to Heathrow...they are very good there. But we have never used them in Italy.
     
  7. BryanS

    BryanS 10+ Posts

    I prefer Sixt at FCO. I've used them in Italy and the US when they meet my needs/requirements. I have never had a problem.
     
    Mom83 likes this.
  8. Mom83

    Mom83 100+ Posts

    Hmmm..I think I will check them out and see what they quote. The problem might be our returning the car to Termini rather than FCO.
     
  9. Andrew

    Andrew 100+ Posts

    Location:
    Vermont
    It looks like Sixt uses a different garage at Termini: they say they close at 4 on Saturday but offer a 24-hour return. I would understand a reluctance to do an after-hours return. They also have a location at the Villa Borghese garage, closing at 1 with a 24-hour return.
     

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