PokeyMindy
100+ Posts
I decided to postpone my retirement vacation to Italy until next October. I had bought RT tickets directly from SwissAir and I'm happy to report that today I received a full refund. I initially contacted them via Messenger on Twitter (which had been recommended for me to do). This was on July 2nd. I had maybe 3 interactions with them over a 2 weeks span. They offered vouchers, etc. I told them none of their options were acceptable and that I required a full refund. Everyone I messaged was very kind and respectful. I'm glad I booked directly with them because I've heard of horror stories of people trying to get refunds from them but booked through a 3rd party.
I am hoping...REALLY REALLY hoping I can travel to Paris and to the Luberon in May 2021. (the Luberon Experience with @Kathy) If so, I will fly with Swiss Air again if possible.
My advice, contact airline via Twitter or Facebook messenger. I'm glad I did! My sister and her husband are still trying to get reimbursed for their Swiss Air flight (from a cancelled trip in June). They got most of their money but still waiting for reimbursement for money they paid for extra leg room I told her to create a Twitter account and reach out to them that way.
Stay well everyone!
Mindy
I am hoping...REALLY REALLY hoping I can travel to Paris and to the Luberon in May 2021. (the Luberon Experience with @Kathy) If so, I will fly with Swiss Air again if possible.
My advice, contact airline via Twitter or Facebook messenger. I'm glad I did! My sister and her husband are still trying to get reimbursed for their Swiss Air flight (from a cancelled trip in June). They got most of their money but still waiting for reimbursement for money they paid for extra leg room I told her to create a Twitter account and reach out to them that way.
Stay well everyone!
Mindy