I'm looking for advice, trying to schedule a trip to Italy late this year using miles for business class seats. Booking on line it seems there's practically no availability, and when there is the connections between flights are awful. If looking to just straight out buy a ticket all kinds of other options open up. Is there a trick or it this just the new normal? I'm wondering if calling would make a difference. I've also looked at buying a coach ticket and upgrading to business, which gives me better luck, and considering some of the airport fees, etc., may almost be a financial wash in the end. This used to be so easy 4 or 5 years ago and I know they've cut way back on the number of award seats they allocate. Wondering what other peoples' experiences have been. Thanks!