I HAVE TO ADD TO THIS CRAZY EXPERIENCE. RON FILLED OUT THE REGISTRATION FORM AND SENT BANKING INFO AS WAS REQUIRED. THEN HE RECIEVED AN EMAIL INDICATING HE WAS REFUSED BUT NO REASON GIVEN. SO NOW THEY HAVE ALL THIS PERSONAL INFO BUT WE CAN'T DO THE TRANSFER. SUBSEQUENT PHONE CALLS HAVE NOT YIELDED A SATIFACTORY EXPLANATION. BUT WHILE ON HOLD, THEY PLAYED ADS FOR WESTERN UNION. THIS COMPANY IS OWNED BY WU. NEG REVIEWS. I DON'T KNOW WHY THIS HAS HAPPENED BUT IT IS PRETTY WEIRD. ALL WE WANTED TO DO WAS TRANSFER MONEY FOR OUR LONG OXFORD STAY AND SAVE SOME $$We just had the most bizarre experience with xe.com. Ron registered and provided tons of documentation and they refused his request!! We just wanted to send $$ to the UK as previously posted. They wouldn't say why the request was refused. We are pretty stunned!!!
Ann, I found it rather freaky. And the customer service rep would not provide any clarification. I wonder if it has something to do with Canadian regulations. But if that's the case, they should make it clear on their website. xe.com used to be a Canadian company. I filed an online complaint with BB and am going to send money the old fashioned way and just eat the extra charges.Completely unlike our experieces, Lisa. We used xe.com several times now, and when I screwed up once, Customer Service was very helpful. It really is weird! Steve, did you go forward with xe.com?
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